Terms of Trading
May we take this opportunity to explain the
following:
•
Invoices to account customers are net and strictly due for payment
within a maximum of 28 days of issue - all other invoices are issued
for payment on or before delivery. All overdue invoices may incur
interest at the rate of 1.5% per calendar month
• We prefer payments by BACS or CHAPS
direct to our NatWest bank account
•
You may pay by most major credit and debit cards, cash or PayPal (to
info@soundservices.co.uk). Account customers may pay within 28 days of
invoice date
• PayPal allows any
business or consumer with an email address to securely, conveniently
and cost effectively send and receive payments online. PayPal’s network
builds on an existing financial infrastructure of bank accounts, credit
and debit card to create a global, and real-time payment solution. Pay
Pal deliver a product ideally suited for small businesses, online
traders, individuals and others currently underserved by traditional
payment mechanisms. To register and make payments via PayPal visit www.paypal.co.uk
•
All goods remain the sole property of T & C Freeman t/a Sound
Services until they are paid for in full. This retention of title shall
allow Sound Services and/or its agents to recover any equipment
supplied by them if payment in full is not forthcoming from the
customer and/or the purchaser and/or the keeper of the equipment in
question
• By purchasing goods from Sound Services
you are bound by our trading terms - written, verbal or implied
•
Goods are not supplied on sale or return in any circumstances. Please
ensure that the items ordered fulfil your requirements. Should goods be
returned to Sound Services without fault then outward and return
carriage will be paid by the purchaser. This does not affect your
rights under the Distance Selling Regulations regarding incorrectly
supplied, faulty or damaged goods
• Any costs
incurred in collecting outstanding amounts (including interest,
administration costs, court fees etc.) shall be passed on, in full to
the to the customer and/or the purchaser and/or the keeper of the
equipment in question. VAT will be added to these costs
•
All hires are due for payment prior to the event unless specific credit
facilities have been arranged with Sound Services
•
Sound Services is an independent local company, which is not tied to
any one manufacturer, or importer this allows us to
offer
equipment that is economic and ideally suited to your requirements
•
The senior partner has 34 years experience in the sound and
communications industry and Sound Services has been established for
over 18 years
• All new equipment is
guaranteed for a minimum period of 12 months. We offer our own UK only
12 month RETURN TO BASE warranty in addition to manufacturers
guarantees and your legal rights. Headworn microphones (headmics) are
covered by a limited 90 day warranty. If this equipment is supplied to
users outside of the UK the warranty is with the equipment manufacturer
only
• All work is personally supervised by
the senior partner
• All quoted and estimated prices are
net, valid for 45 days and subject to VAT
•
Please note that any and all individual quoted and estimated prices are
only valid should any proposal, quotation or estimate as a whole be
accepted
• Stage payment invoices shall always
be issued for payment within these terms on all occasions when work is
carried out in stages of installation or fixes
• Quotations and estimates do not include
any approbation for any retention or other unauthorised discounts
• Our schedule D reference number is:
45182 81927
•
Please note: “that the installation of security systems including
burglar alarms, closed circuit television and public address sound
systems are specifically excluded from the Construction Industry Tax
Deduction Scheme”. Should you require further information please obtain
a copy of booklet IR14/15 in the Construction Industry Series,
September 1992 from your local Inland Revenue Office. This exclusion
requires that our invoices be paid in full with no deductions made by
yourselves for tax purposes
• Sound Services is fully covered by
Contractors Liability Insurance
•
Any cancellation made by the customer without reasonable notice of any
service or supply by Sound services shall incur a cancellation charge
• Licences
from PPL (Phonographic Performance Ltd) (www.ppluk.com)
on 0207 437 0311, PRS (Performing Rights Society) (www.prsformusic.com)
on 0345 581868 or 0207 580 5544, MCPS (Mechanical Copyright Protection
Society) and others are required prior to playing any pre recorded or
live music to the public this includes both
analogue and
digitally stored and reproduced music from sources such as radio, tape,
video, jukebox, TV, disc, record, computer, hard disc, live bands,
discotheques, the Internet, MP3 players or any other device or medium
• We are usually able to carry out work
within 14 to 21 days of receiving your official purchase order
•
All building works are to be carried out by others. It is understood
that our access to any areas as required to install equipment and / or
a complete sound system shall be unrestricted – temporary or permanent
removal of any stacked or fitted furniture shall be carried out by
others ready for our installation work to commence
•
Any access towers, hoists or platforms that are required for the job
shall be charged extra at a rate of cost plus a handling % plus VAT
•
It is understood that we are able to park our vehicle(s) adjacent to
the site or venue. Any parking fees may be added to the final invoice
•
Where appropriate it is assumed that any existing equipment and wiring
that is to be re-used is of safe and good quality, meets any current
regulation or requirement and is in total working order. Any extra work
required on these items will be charged extra
•
The content, layout and gist of all documents from Sound Services
remain the intellectual property of Sound Services and may not be
reproduced or distributed in any way without the prior written consent
of Sound Services
• All invoiced prices are subject to VAT
at the current rate.
• These terms are the essence of any and
all contracts
• E&OE
Privacy
We
are committed to safeguarding the privacy of our customers - we will
only use information that we have collected about you lawfully in
accordance with the Data Protection Act 1998
The only
information that we collect is necessary for the processing/verifying
of your order and delivery of your goods - this includes name, address,
phone and fax numbers, e-mail address and credit card details. We may
have to collect certain other details as necessary for any security
checks made by the credit card companies
We keep this
information as up to date as possible - if you want to check any
information that we hold, please contact us. If there are any errors,
we will correct them as necessary
We will not send you any unsolicited e-mails.
We will not give, sell or swap your details with any third party
companies
If you have any questions about this privacy statement please do not
hesitate to contact us
Security
We
take matters of web security very seriously - when you go to our
on-line ordering system, you are transferred to a secure area of our
third party server using secure server software (SSL). This means that
the information that you send is coded so that only we can de-code the
information to obtain your personal details
You will notice that
the address will change from http:// to https:// indicating a secure
server and that a padlock will appear at the bottom of the page
If you have any questions about this security statement please do not
hesitate to contact us.
The Office of Fair Trading has a comprehensive information section
regarding buying on-line - to view it visit www.oft.gov.uk/html
Your Right
To Cancel - Distance Selling Regulations
Under
The Consumer Protection (Distance Selling) Regulations 2000, you have
the right to cancel a contract within seven days - starting from the
day after you take delivery of the goods (a "cooling off" period). You
have the right to cancel for any reason without penalty
If you
wish to cancel a contract, please write to us, fax us or e-mail clearly
stating your full details, invoice number and cancellation
instructions. To cancel the contract, you must give us notice within
seven working days starting from the day after you take delivery of the
order
Once you have cancelled the contract, you have a legal
"duty of care" to take good care of the goods. You must return the
goods to us at your expense to the address below - we would advise that
you use a recorded-delivery service for small items and an insured
courier service for larger items. Please mark all parcels clearly with
your returns number.
If it is more convenient, we can arrange
collection by our couriers; any costs incurred will be deducted from
your final refund in accordance with the Distance Selling Regulations
We
will refund you the full amount paid for the goods, less any costs to
collect the goods, within 30 days of receipt of the notice of
cancellation
The full regulations can be viewed at http://www.hmso.gov.uk/si/si2000/20002334.htm
Sound Services
43 Albany Road
Fleet
Hants
GU51 3PU
UK
Tel 01252 620227
Fax 01252 627505
E-mail sales@soundservices.co.uk
Warranties
All
brand new goods are covered by a one year warranty, covering parts and
labour. You can download our warranty from www.soundservices.co.uk
In
the case of second-hand & ex-demonstration equipment our
warranty
periods may vary but in all cases these will be clearly stated
We are not responsible for any consequential loss or expenses, however
caused, including incidental returns costs.
A
copy of our terms and conditions is printed on the reverse of our
invoice and is available upon request or can be downloaded from
www.soundservices.co.uk
All goods remain the sole property
of t & c Freeman t/a Sound Services until they are
paid for
in full. This retention of title shall allow Sound Services and/or its
agents to recover any equipment supplied by them if payment in full is
not forthcoming from the customer and/or the purchaser and/or the
keeper of the equipment in question
Fraud
Unfortunately levels of fraudulent orders, particularly via the
Internet, are on the increase.
We
make every effort to check all orders as thoroughly as possible given
the information available so please do not be offended if we have to
contact you to make additional security checks after you have placed
your order
For reasons of security, we will only deliver goods to the registered
billing address for your credit card
Links to our commercial
information, our terms of trading and warranty information
please see
pa-soundhire.co.uk for cost
effective PA hire in NE Hampshire / Surrey borders area
About
Sound Services
Our
Customers
Our
Trading Partners and Agencies
Letter
of Method
Warranty
EU
VAT
Terms
of Trading
Gallery
Testimonials
Our business card
E&OE
